Contact Boho Casino

Need help with your account, have questions about bonuses, experiencing technical issues, or want to provide feedback? Multiple contact channels are available depending on urgency and complexity of your inquiry. This page outlines all communication options and explains which method works best for different situations.

Live Chat - Fastest Response

Live chat operates 24/7 with trained support agents ready to help. Click the chat icon in bottom right corner of any page to open conversation window. Average response time under two minutes during peak hours, often instant during quieter periods.

Live chat works best for: account access issues, deposit and withdrawal questions, bonus activation problems, game loading errors, general inquiries about platform features, verification status updates.

Before contacting chat, have your username ready and relevant details about your issue. Describing problem clearly from the start gets faster resolution than vague initial messages that require multiple follow-up questions.

Chat transcripts save automatically to your account. You can reference previous conversations if issue requires follow-up or escalation to different department.

Email Support

Email support handles inquiries requiring detailed responses, document attachments, or investigation beyond what chat can resolve in real-time. Response timeframe typically 4-12 hours depending on complexity and current ticket volume.

Support Email: [email protected]

Use email for: complaints requiring investigation, detailed bonus terms questions, payment disputes, account closure requests, suggestions for platform improvements, issues that require attaching screenshots or documents.

When emailing support, include: your username, registered email address, detailed description of issue or question, relevant dates and transaction IDs if applicable, screenshots if describing visual problem, any error messages received.

More information upfront means faster resolution. Incomplete initial emails result in back-and-forth requesting details, extending overall resolution time unnecessarily.

Document Submission For Verification

Account verification documents upload through your account settings, not via email or chat. Log in, navigate to verification section, and upload required documents directly through the secure upload interface.

If experiencing technical issues with upload system, you can email documents to verification team as backup method:

Verification Email: [email protected]

Include your username in email subject line. Attach clear photos or scans of ID, proof of address, and payment method proof as separate files. Keep file sizes under 5MB each for successful delivery.

Verification team processes submissions within 24-48 hours. Email confirmation arrives once review completes. If documents get rejected, you'll receive explanation of what needs correction before resubmitting.

Payment-Related Issues

For urgent payment problems - deposits not crediting, withdrawal delays beyond stated timeframe, payment method issues - live chat provides fastest resolution. Support can check transaction status, investigate processing delays, and escalate to payment team if needed.

Payment disputes or chargebacks require email contact with full transaction details. Include: transaction date, amount, payment method used, transaction ID if available, description of the issue, any relevant screenshots from your bank or payment provider.

Keep in mind that some payment delays stem from external factors - bank processing times, blockchain network congestion, payment processor maintenance. Casino support can explain delays but cannot force faster processing from third-party systems.

Filing Formal Complaints

If you're dissatisfied with service, bonus terms enforcement, or any aspect of your experience, start by contacting regular support through chat or email. Most issues resolve through standard support channels when explained clearly.

If standard support doesn't resolve your complaint satisfactorily, request escalation to management. Provide: detailed description of issue, timeline of events, copies of previous support conversations, explanation of desired resolution, your contact information for follow-up.

Management reviews escalated complaints within 3-5 business days. You'll receive response explaining decision and any actions taken. If you remain unsatisfied after management review, you can pursue complaint through casino's licensing authority in Curacao.

Licensing authority contact information is available through Curacao eGaming website. Note that regulators typically require exhausting casino's internal complaint process before accepting regulatory complaints.

Responsible Gambling Assistance

If you need help setting account limits, activating self-exclusion, or have concerns about gambling behavior, contact support through any channel. Staff trained to handle responsible gambling requests sensitively without pressuring you to continue playing.

Self-exclusion and cooling-off period requests process immediately - no waiting periods or retention attempts. Simply tell support what action you want, and they'll implement it right away.

For external gambling support resources and professional counseling services, refer to the Responsible Gambling page which lists organizations providing free confidential help for gambling problems.

Technical Problems

Experiencing game loading errors, website display issues, or login problems? Contact live chat with specific details: what device you're using (desktop/mobile), which browser and version, exact error message if displayed, what you were doing when problem occurred.

Common technical issues often resolve through simple steps: clearing browser cache and cookies, trying different browser, disabling browser extensions temporarily, checking internet connection stability, updating browser to latest version.

Try basic troubleshooting before contacting support - it often fixes problems faster than waiting for support response. If basic steps don't help, support can investigate server-side issues or escalate to technical team.

VIP Account Managers

Players who reach Oracle or Sovereign VIP tiers get assigned dedicated account manager. Your manager's contact information appears in your account dashboard once you qualify for VIP service.

VIP managers handle: custom bonus negotiations, priority withdrawal processing, exclusive promotion access, personalized gameplay recommendations, faster issue resolution through direct escalation channels.

Response times from VIP managers typically faster than standard support due to lower client load per manager. They have authorization to approve special requests and bend certain rules within reason for valued players.

Feedback And Suggestions

Want to suggest new features, report bugs, or provide feedback about your experience? Email support team with your ideas. While not every suggestion gets implemented, player feedback influences development priorities and platform improvements.

Useful feedback includes: specific features you'd like to see added, games from particular providers you want in library, payment methods you wish were available, interface improvements for mobile or desktop, bonus structures you find appealing at other casinos.

The more specific your feedback, the more actionable it becomes. "Add more games" doesn't help much, but "Add Megaways slots from Big Time Gaming" gives clear direction for content team to pursue.

What To Expect

Live chat: immediate to 2-minute response, real-time conversation until issue resolves or requires escalation.

Email support: 4-12 hour initial response for standard inquiries, potentially longer for complex issues requiring investigation.

Document verification: 24-48 hours processing time after submission, email notification when complete or if resubmission needed.

Management escalations: 3-5 business days for review and response to formal complaints.

VIP account managers: typically respond within a few hours during their working schedule, faster than standard support channels.

Response times may extend during high-volume periods like major promotional launches or holiday seasons when ticket volume increases. Support staff works through queues chronologically, so patience appreciated during busy times.

Getting Effective Support

Clear communication gets faster results. Describe problems specifically rather than vaguely. "My withdrawal isn't working" requires follow-up questions. "I requested withdrawal on December 10th for A$500 to my Visa card ending in 1234, and it's still pending after 5 days" gives support everything they need to investigate immediately.

Stay calm and professional even when frustrated. Support staff want to help but can't violate policies or bypass systems even when sympathetic to your situation. Aggression doesn't speed up processes and may reduce willingness to go above and beyond normal protocol.

Keep records of important conversations - save chat transcripts, keep email correspondence, note dates and names of support agents you speak with. Documentation helps if issue requires escalation or regulatory complaint.

Understand that some things take time. Verification reviews, payment processing, management escalations can't happen instantly regardless of urgency. Support can explain timelines and check status but usually cannot force faster completion of processes that involve multiple systems or third parties.